Ratings. Whenever someone buys a book from you, they will have the opportunity to give the transaction a rating. This is when they’ll tell other potential buyers whether the book was in the condition that you described, whether it was mailed on time, and if your communications were pleasant and helpful. One bad rating can hamper sales, and a couple of them can downright stop them. Excel at customer service and your ratings will help your company grow.
Your Ads. The key to success will be in your ability to get the word out about your classes. Word of mouth will play an important role in your marketing efforts because taking classes is something that friends like to do together. Don’t just rely on friends and family, though. Post fliers in supermarkets, churches, and school bulletin boards. You’ll definitely want to have an online presence so people who are searching your area for such classes will be able to find you. You can establish one by creating a website, and then using digital media to spread your message. And don’t forget your neighborhood as a source of business. Take some time to visit your neighbors, even if you just visit one block a day, and tell them about your new business.
It's a little more involved. Companies, especially those with stores, will want to get the opinion of the customer as they go through a transaction. For a bank, it might be opening up an account. For a retail clothing store, it might be trying on a shirt and checking out. Sometimes it's just calling up their customer service line with a problem and seeing how the representative treats you.
Hunt for under-priced used books that you can sell online. Download an app that reads ISBN numbers so you can scan the barcodes on books. This will pull up the book’s current price on Amazon so you can see if it’s worth trying to resell it. Then, visit used book stores, thrift stores, and garage sales to look for high value books. Post the books for sale online using sites like Amazon or Ebay.